I have to be able to transfer on the Web or checking bank balance.

I have to be able to transfer on the Web or checking bank balance.
The procedure was simple.
Create an account on the Web site of the Bank (June 21) a few days ago
I was about to enter a branch name of bank, account number, the account holder.
At that point, I was able to account balance inquiry of their own.
However, contract card account that was created at that time to today have been mailed.
There is about 100 characters ciphers for when you forget the password on the back this card. (Vertical Horizontal 10 × 10 characters)
And if you remember the contract number and password forget, I feel that this card does not need to be, but
And because about to card issuance, it will need when the trouble happened something.